Security & Privacy Policy

Just Arrived Baby Photography Inc. - PRIVACY POLICY

INTRODUCTION
This privacy policy has been developed to meet the compliance standards established by Canada's Personal Information Protection and Electronic Documents Act.

BACKGROUND
Personal Information Protection and Electronic Documents Act  (PIPEDA)
The Personal Information Protection and Electronic Documents Act (PIPEDA), formerly referred to as Bill C-6 is essentially about balance. On one hand, it respects an individual's right to privacy while on the other, recognizing the need for industry and organizations to collect, use and disclose personal information. This law as its name suggests, encompasses two primary objectives. The first objective is to establish rules that govern the collection, use and disclosure of personal information by private sector organizations. The second objective is to acknowledge the validity and legality of electronic documents.
PIPEDA will significantly impact the way we handle the personal information with which we are entrusted. At the same time, it will clearly establish a code of privacy practices that will provide Canadians from coast to coast with a mechanism to ensure their personal information is handled respectfully.

PIPEDA is based on the Ten Principles established by the CSA's Model Code for the Protection of Personal Information. These principles were recognized as a Canadian standard in 1996 and address the ways in which organizations should collect, use and disclose personal information. They also address an individual's right to access his/her personal information in addition to his/her right to have it amended where appropriate.
In order to govern the commercial information-handling practices within provincial jurisdictions, each province has been encouraged to enact legislation that is substantially similar to the federal law. Quebec enacted comparable legislation in 1994 called an Act Respecting the Protection of Personal Information in the Private Sector. As other provinces enact similar legislation, organizations conducting commercial activity within a province will be subject to the provisions of their provincial laws rather than the federal Act. However, PIPEDA will continue to regulate cross-border, inter-provincial and international trade and commerce.

POLICY
The Key Privacy Principles:
Accountability
Just Arrived is responsible for maintaining and protecting the information under its control. In fulfilling this mandate, we have designated a Chief Privacy Officer who is accountable for Just Arrived’s compliance with these Privacy Principles.
Identifying Purposes
The purposes for which customer information is collected shall be identified to the person providing it before or at the time the information is collected.
Consent
The knowledge and consent of the customer are both required for the collection, use or disclosure of customer information except where required or permitted by law.
Limiting Collection
The customer information collected must be limited to only those details necessary for the purposes identified. Information must be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Accuracy
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Customer information will be protected by security safeguards that are sensitive to the level of information.
Openness
Just Arrived is required to make information available to their customers concerning the policies and practices that apply to the management of their information.
Customer Access
Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.
Handling Customer Complaints and Suggestions
Questions or enquires with respect to the privacy principles outlined above or about our practices can be made by contacting the Chief Privacy Officer at 1-877-222-9306, email at: info@justarrived.ca  or by mail at #110 1412 West 7th Ave, Vancouver BC, V6H 1C1.

What Information is Collected
At Just Arrived, we collect two types of information from our customers.  With your consent, we collect personal information.  We may also collect anonymous/non-personal information.  
Type 1:     Personal Information
Personal information is information that refers to you specifically. With your consent, we may gather personal information from you in person, over the telephone or by corresponding with you via mail or the Internet.
The type of information we usually collect and maintain in your customer file includes:

  •      Name
  •      Mailing Address
  •      E-mail Address
  •      Telephone Number
  •     Partner’s Name
  •      Baby’s Name
  •      Date of Birth
  •      Weight
  •      Length
  •      Eye Colour
  •      Hair Colour
  •      Order Details
  •      Credit card information (name, number, expiry date)

The choice to provide us with personal information is always yours.
Type 2:    Anonymous/Non-Personal Information
At Just Arrived, we routinely collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual. For example, our web servers collect some anonymous/non-personal information automatically when you visit the Just Arrived Web site.  Gathered electronically, this information may include the pages you visited, the type of web browser you are using, the level of encryption your browser supports and your Internet Protocol address. The anonymous/non-personal information collected may be used for research and analytical purposes. For example, we are able to determine how many times our online privacy policy has been visited but we do not know any specific information about those visitors.

To help us better understand our markets, we may also gather information for analytical purposes by conducting anonymous customer surveys or by extracting demographic information from existing files and from Statistics Canada.

When Information May be Disclosed to Outside Parties
At Just Arrived, we are obliged to keep your personal information confidential except under the following special circumstances:

  • When Authorized by You
  • Customer Order Form

A Customer Order Form outlines the terms and conditions associated with acquiring specific products or services from Just Arrived.  In general, it establishes the rights and obligations of both parties as they relate to the provision of that product or service.
With respect to the matter of privacy, the Customer Order Form authorizes us:
•    To collect credit card information (if applicable).
•    In some cases, such as when you request purchase products over the telephone, your consent to the use and/or disclosure of your information will be obtained verbally.   Your consent will be obtained electronically when you request information over the Internet.
When Required by Law
In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the request have legitimate grounds to do so.
When Permitted by Law
There are some situations where we are legally permitted to disclose personal information such as returning a cheque due to insufficient funds, employing reasonable and legal methods to collect a delinquent account, a medical emergency or suspicion of illegal activities.
With Whom We May Share Your Information
Just Arrived and their employees and service suppliers are all governed by strict standards and policies to ensure your information is secure and treated with the utmost care and respect.
Just Arrived Special Offers
From time to time Just Arrived may provide special offers promoting products and services.  These offers will be distributed directly by Just Arrived and it will be at the discretion of the customer as to whether they chose to participate in the special offer or promotion and to respond to any request for information by a third party. Just Arrived will not share any personal information with any third party without your express consent.
Our Employees
In the course of daily operations, access to personal and confidential information is restricted to authorize employees who have a legitimate business purpose and reason for accessing it. For example, when you call us, visit a branch, or e-mail us, our designated employees will access your information to verify that you are the account-holder and to assist you in fulfilling your requests.

As a condition of their employment, all employees of Just Arrived are required to abide by the privacy standards we have established.  Employees are informed about the importance of privacy and they are required to sign a confidentiality agreement that prohibits the disclosure of any customer information to unauthorized individuals or parties.

To reinforce their understanding and commitment to upholding customer privacy and confidentiality, employees periodically receive up-to-date literature about our privacy policies, principles and standards.

Unauthorized access to and/or disclosure of customer information by an employee of Just Arrived is strictly prohibited. All employees are expected to maintain the confidentiality of customer information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.


Cookies and justarrived.ca
How Cookies are Used:
Cookies may be used by Just Arrived Web sites to improve functionality and in some cases, to provide visitors with a customized online experience. The following section describes how Just Arrived Web sites may use cookies.
To Improve Functionality
Just Arrived Web sites may use non-persistent cookies to improve operations and functionality. For example, these cookies improve navigation, maintain connectivity and ensure online service sessions are secured. They do not contain personal or financial information and they are not permanently stored for future use.
Site Personalization
Some Just Arrived web sites use persistent cookies as a means of offering visitors with a personalized experience.
How Cookies are Not Used
Although cookies have the capability of accomplishing a variety of undertakings, Just Arrived Web sites only use cookies when they provide an obvious benefit to you. The following describes how Just Arrived web sites do not use cookies.
Web Site Tracking (What sites you go to)
Cookies or other information tracking technologies is not used to follow the surfing behavior of visitors once they leave Just Arrived Web site. Additionally, tracking information that may be gathered during a visit to an Just Arrived Web site will not be used for promotional purposes.
User IDs and Passwords
For added security; cookies are not used to remember usernames and passwords when accessing highly secured pages. You will be required to provide this information each time you log-on to a secured online service page.
Aggregated Analysis Attributable to an Individual Account
Just Arrived does not associate any of the information collected via cookies with your personal or financial information.
Maintaining Personal Information in a Cookie
Cookies cannot be used to gather sensitive information about you or data residing on your computer. These cookies are not designed to identify you personally; rather they are intended to enhance navigation and the security of your session.
We will only ask that you provide personal information if it is required to provide you with the service you have requested. This type of information is collected only with your consent and it is not used for any purpose other than what was originally disclosed to you.
What are Your Choices in Relation to Cookies?
If you would like to browse Just Arrived Web sites, you may do so without accepting cookies. However, you should understand that if you choose not to accept cookies, some Just Arrived Web sites may not function properly or optimally and you will not be permitted to access certain secured sites.
Cookies are widely used and most web browsers are configured initially to accept cookies automatically. If you prefer not to accept cookies, you may adjust your browser settings to alert you when a cookie is about to be sent, or you may configure your browser to refuse cookies automatically. If you would like to learn more about how to set your cookie options, please refer to your browser's documentation or online help for instructions.
Comments and complaints
While we welcome any positive comments you may have, it is equally important for us to know when you have a problem so we can resolve it and retain your confidence.
At the same time, we use your feedback to continuously improve the quality of the products and services we provide to you and other customers.
There are a variety of ways for you to provide positive feedback or express your concerns about your experiences with a member of Just Arrived. We encourage you to get in touch with us in person, by telephone, mail, and fax or via the Internet.
Updating this Policy
Any changes to our privacy policy and information handling practices shall be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the bottom of this document.



Last updated 03.02.09